Relu uses a pay-per-use credit system. Each service has a fixed credit cost, typically 1 credit is 1 EUR, and credits are deducted only when a order is completed or exported. At the end of each month, you receive a bill of all the credits used, and your credit card is charged.
Yes. If a order cannot be processed or the output is unusable due to a technical issue, you can request a refund.
We apply a fair-use refund policy: if a order is not economically viable or the AI-generated design deviates significantly from clinical or technical expectations, you may request a refund.
Refund requests can be submitted directly through the platform. Our team reviews each request to ensure transparency and continuous improvement of the AI workflows.
To request a refund:
Our support team will review the request and restore credits where applicable.
If the system cannot generate a reliable automated proposal, you will not be charged. Failed orders can be re-uploaded, but you might first need to improve scan quality to make it work.
Every service includes basic built-in editing tools accessible directly in your browser. Depending on the workflow, you can:
All edits are immediately reflected in the 3D viewer.
Absolutely. Relu keeps the dental professional in complete control. You can manually adjust any step before approving or exporting the final model or plan.
Yes. Some services allow you to re-run the automated proposal after adjusting key inputs (e.g., trimming, scan alignment, tooth selection). The platform will notify you when re-running is required.
Depending on the workflow, you can import your intraoral scan in the following formats
All files are optimized for downstream workflows, including 3D printing and CAD design.
To export with ditching:
Yes. You can export multiple versions of the same order - useful when labs want both a clean model and a print-optimized variant.
Relu® Automate: Relu's web application for design automations like dental models, splints, and surgical guides.
Relu® Creator: Relu's web application that also uses the Relu® Engine in the background for segmentation and alignment of CBCT and intraoral scans.
Relu® Engine: an AI component embedded in the background inside of existing dental software for for segmentation and alignment of CBCT and intraoral scans.
You can access Relu® Automate by surfing to https://automate.relu.ai
You can use this web app by (1) making an account and (2) uploading your intraoral scan. The AI service will take less than 5 minutes to design a model, splint, or even a surgical guide.
The Relu® Engine is intended to help dental software companies develop more powerful software develop faster.
You can find the details to connect with our API here: https://docs.relu.eu/
If you want to get a sense of the capablities of our API, you can try our technology in Relu® Creator: https://creator.relu.ai/
If you want to research and integrato our API, you can contact one of our experts on this link: https://www.relu.ai/contact
You can access Relu® Automate by surfing to https://creator.relu.ai
You can use this online app by making an account and uploading your CBCT or intraoral scan. The AI service will take 5min to segment your CBCT and align / fuse it with your intraoral scan.
Absolutely. Relu is a leading expert in deep learning technology for CBCT, digital impressions and facial scans. We have used tens of thousands of manually labelled images to train our AI models to do these manual tasks automatically.
